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Raise the bar

January 3, 2018
North Fort Myers Neighbor

To the editor:

There is a serious problem with LCEC's customer service.

I can understand no one answering the switchboard (except for emergency calls) in the aftermath of Irma.

That is two months behind us now.

Last week, I walked up to the main office on Bay Line Drive to try and get customer support.

There is a sign out front that states "Customer Service Center permanently closed." A phone call to the customer service line on the same date had the message "All of our employees are in training today." Really?

What kind of manager would authorize such action, when it effectively shuts down customer service for the day? This is not helpful for LCEC's reputation.

Perhaps a requirement to provide both good and adequate customer service should be a clause negotiated into the upcoming service agreement between LCEC and the city of Cape Coral. The only mandate at the moment that I am aware of is the requirement for LCEC to provide electrical power to its customers 85 percent of the time, which seems a pretty low service expectation, if you ask me.

Chris Kimball

Cape Coral

 
 

 

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